- We offer free standard delivery service for any order above SGD$80.
- Please note that the delivery charge (if applicable) on the original order is non-refundable unless the item(s) are faulty.
- For further details see our Terms and Conditions.
We deliver to all addresses in Singapore, with the exception of P.O. Boxes.
Singapore: All islands
We aim to dispatch your order within 2-3 working days of placing your order. Our customer service team will assist you should there be any enquiries.
Once your order has been received and processed you should receive an email with the tracking number.
If you change your mind you can send us an email to firstname.lastname@example.org and we will cancel your order.
Once your order has been confirmed you will receive an email from Venchi and your order goes into a queue to be processed for picking and packing.
You will need to sign for the goods when they are delivered. In the event of an unsuccessful delivery, our forwarder will attempt to redeliver on another day and time within the next few days, as per client advice.
If the delivery of your order is delayed, this can be for various reasons such as import delays or delivery service is in high anticipated demand or no one to sign for the goods when they are delivered or incorrect shipping address provided. Venchi will not be held responsible for delays and cancellations where the data provided by customer is incorrect. Although this is really out of our control, our customer service team is always happy to provide assistant.